Understanding energy types & using this to improve your relationships

Everyone has a natural state where they exhibit their 'preferred behaviour'. It's how we are when we feel most comfortable and as a result it takes us the least amount of energy to sustain, it's easy ... natural. It's a default way of being that is most natural to you. 

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Understanding what your natural 'energy type' is and the behaviours that you exhibit will help you to have greater awareness of how you interact with others and how you naturally communicate and think, its like being able to read the computer code for how you are.  

There are four energy types: 

  1. Dominant - People who focus on the big picture, makes decisions quickly, they are efficient and effective and very focused on outcomes and winning. They like to be leaders and take charge of situations
  2. Influence - People who focus primarily on relationships and connection with others in everything they do, they like to be the centre of attention, big picture, having fun, they are fast paced and are usually emotionally intelligent  
  3. Steadfast - These people are more reserved, happy to be supporting behind the scenes, they like processes and procedures, details and consistency , relationships with others are important, they like people to get along and are very nurturing
  4. Compliant - These people who focus on detail, ensuring accuracy of information and getting it right. There is no room for error they are usually experts in their area, reserved and like to be left to their own devices to get the job done well.

These are very distinct ways of behaving and each group has a particular way that they communicate to others.

Understanding how you fit within these categories, what the patterns are that are unique within each group, as well as the energy types of those that you interact with can unlock a new world. Once you break the code you are able to understand why people fail to understand what you say, why some people seem to just get you and you them and others are just hard work. It's not a personality clash - Its a different energy type, its like talking a slightly different dialect of the same language, sometimes the words have the same meaning and sometimes they are completely different. 

Consider these benefits: 

  • How easy would it be to negotiate and close the deal if you understood how a person makes decisions? Eg. a dominant energy type will need the big picture strategy and the outcome , they will link the rest providing it meets their criteria whereas a compliant energy type will need all the details, time to analyse the data consider all the possibilities before being in a position to negotiate at all.
  • Easily avoid misunderstandings and frustrations by modifying your communications to meet the preferred style of the people you are interacting with. 
  •  Encourage and motivate your team to outperform and exceed KPI's by talking to them about things that are important to them and in their preferred 'language'.  

If you're interested in understanding what you're natural energy type and how it influences your performance and impact on others contact me to book a behavioural profile for you and or your team.

Is it really people first for your business?

Alignment of your thinking is key to business success

When was the last time you challenged your thinking on your business. If you're a start up or even an established business, do you put people first? Truly put them first not in words but in action? Most leaders and business owners say they do but in reality its just words that fall away or get conveniently by passed when it comes to the reality of making money.If you have, are you seeing the results you want from your business? 

There are four key elements you need to consider and ensure are implemented in your business to be truly sustainably success in business.

1. Environment

Environment is the big picture. The why behind what you are doing. It covers your purpose and values and is often expressed as your mission as a business. It covers the culture of the organisation the standards that you have for yourselves(the company and employees) and for your customers. Your values and your strategy. 

2. Structure

Structure covers the process and procedures, operating manuals, benchmarks, systems and sequence of events within the organisation that need to happen to make sure your business functions at maximum efficiency. This is the how things happen, the engine room of the business get this right and you have consistency and you and everyone knows how things happen.

3. Implementation

Implementation is where the action happens but it's more than just doing. This is where the measurement of your activities will happen and KPI's are set to achieve the benchmarks set in the structure phase. This is where the results happen, execution of the strategy through the systems. This allows you to determine what great looks like for your organisation. Most organisations start at implementation and spend all their time doing, working in the business this is often where reliance on particular people occurs. 

4. People

Setting the team up for success, ensuring that they have the support to be successful in their role and are able to contribute to the company and to the other members. That they have the coaching, mentoring to develop in this role and future roles. Ensuring that who is doing the role has the support to succeed. People need to be considered at every step in the model both customers and employees to ensure the company operates smoothly. If you have problems with people then you have problems at the stages above environment, structure and implementation. 

People come last - why? Shouldn't they come first yes which is why they come last in this model so they can come first in the business. Confused let me explain.

You need to determine all of the other stages first to be able to recruit and set the right people up for success. To do this you need to know your values, your culture and your strategy to make sure that the individuals are aligned and why the company does what it does is meaningful to them.

You then need to understand how the work is done what skills are required, technically, processes and how they work across departments, divisions and then what is done People are those that drive the structure and implementation of your business. Then comes what work is done. Without reviewing, considering and analysing all of these stages you are likely to hire the wrong person, provide inadequate training, create challenges for the individuals as their skills don't meet the role or fit with the organisation. 

To help explain how these four elements interact together in the critical alignment model, consider how a house is built. 

Consider the foundations of a house (the environment) as the plan, it has the big picture what you are trying to build and how you are going to do it - the style , size, location, purpose etc. Without a good plan that defines this problems start right here, assumptions are made, different people have different interpretations.  You need a strong environment, otherwise structurally the house, the fittings will be inconsistent and you could hire the wrong experts creating problems and weakness. 

The first thing you build is the slab, using the plan as the blueprint and guide next you build the floors, wall and roof, which is the structure in our critical alignment model. This holds everything together if you make a mistake here it is a big problem that impacts everything. 

Then comes the painting, carpet, appliances, lights etc which is the implementation stage in our critical alignment model, again at all times you need to refer back to the plan and to the structure to make sure that the style is consistent and that it is functional. 

The last piece is that the people who live in the house are able to move. That the plan enables them to live in the house and operate functionally in a house that works for them. It is in the right location, has the right number of bedrooms and is aligned to their purpose. 

Without all of the above in place, you don't know which people you need to target or market selling the house to. Are you trying to market a family to a apartment for professionals or a house with stairs to an elderly couple. You change your marketing to match the house not change the house to match the marketing.  

If you need to objectively work out where your problems are coming from not where they are being felt. If you know that you need to make changes within your business but not sure where or how to address it. Contact me to discuss a health check for your business. So we can pin point the problems and create, tailor the solution. Most people just don't know where to begin